ASPECT

Refunds and cancellations

Two different things are sold through ASPECT: your ASPECT plan, and the products creators sell on their sites. This page covers both.

Last updated 29 October 2026

1. Your ASPECT plan

Free trial

  • Every first subscription starts with a 7-day free trial. You add a payment method to start it, and nothing is charged during the trial.
  • Cancel from Dashboard → Plan at any point before the trial ends and you won’t be charged. The end date is shown on that page.
  • If you don’t cancel, your plan is charged automatically when the trial ends, at the price and interval you chose.

Cancelling

  • Cancel any time from Dashboard → Plan. Your plan stays active until the end of the period you’ve paid for, then stops. Nothing further is charged.
  • When your plan ends your site goes offline and your buyers lose access to it. Tell them first, and export anything you need from your dashboard.
  • Switching between monthly and yearly, or between plans, is done from the same page. Changes apply as shown at checkout.

Refunds on plan fees

  • First charge. If the Service isn’t what you expected, email us within 14 days of your first charge after the trial and we will refund it in full.
  • Yearly plans. Within 14 days of the first yearly charge, you can switch to monthly or get a full refund. After that, yearly plans are not refunded for unused months.
  • Renewals. Monthly renewals are not refunded for partial months. If you forgot to cancel and haven’t used the Service since the renewal, email us within 7 days and we will usually refund it.
  • Strategist time on Pro and Launch is a service delivered over the month. Missed calls and unused check-ins are not refunded or rolled over.
  • If we close your account for breaching the Terms or the Acceptable Use Policy, fees are not refunded. If we discontinue the Service or remove something material to your plan, we will refund the unused part of what you paid.
  • Refunds go back to the payment method you used, through Stripe, usually within 5 to 10 business days of approval.

Nothing here limits rights you have under the law where you live that can’t be excluded.

2. Products sold on creator sites

If you bought a course, download, membership, coaching or anything else on a site hosted by ASPECT, you bought it from the creator, not from us. The creator sets the refund policy for their products and handles refunds.

  • To ask for a refund, contact the creator using the details on their site or your receipt. The creator can refund you in full or in part from their dashboard; the money comes back through Stripe to the payment method you used.
  • Subscriptions and memberships you bought from a creator can be cancelled from your account page on the creator’s site (“Manage or cancel” next to the purchase). Cancelling stops future charges; it doesn’t refund past ones unless the creator agrees.
  • Payment plans are instalments on a single purchase. Stopping payments doesn’t cancel the purchase, and the creator may remove access until the plan is paid.
  • Free trials on a creator’s product convert to a paid subscription when the trial ends unless you cancel first.
  • If a creator doesn’t respond within a reasonable time, email support@startaspect.com with your receipt. We can’t refund on the creator’s behalf, but we can contact them, and we take repeated complaints into account under our Acceptable Use Policy.
  • Chargebacks. You can also dispute a charge with your bank or card issuer. Please contact the creator first; disputes take weeks and often resolve faster directly.

3. For creators: refunding your buyers

  • You decide your refund policy. Publish it on your site and apply it consistently. Consumer law where your buyers live may give them rights you must honour regardless of your policy.
  • Issue refunds from your Stripe Dashboard; they show in Dashboard → Orders. Full and partial refunds go through Stripe to the buyer’s original payment method.
  • The platform fee on a refunded sale is not returned, and Stripe may keep its processing fee. Account for that when you set prices and policies.
  • Chargebacks are handled between you, the buyer and Stripe. Respond to dispute evidence requests promptly; unanswered disputes are usually lost.

4. Contact

Billing questions about your ASPECT plan: Dashboard → Support, or support@startaspect.com.